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Privacy policy

PRIVACY POLICY

Last updated: May 15, 2026

IGART LLC dba PISTERZI ITALIAN GROOMING ART - ("we," "us," or "our") operates this online store and website (the "Services"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit, make a purchase, or otherwise interact with the Services. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

If you are a resident of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, or another U.S. state with applicable privacy laws, please see the "Your U.S. State Privacy Rights" section below for additional information.

1. Personal Information We Collect

We collect the following categories of personal information, depending on how you interact with the Services:

  • Contact details: name, billing and shipping address, phone number, email address.
  • Financial information: payment card details, transaction history, payment confirmations (processed securely by Shopify Payments and other payment processors — we do not store full card numbers).
  • Account information: username, password, preferences, order history.
  • Transaction information: items viewed, added to cart, wishlisted, purchased, returned, or exchanged.
  • Communications: information you share when contacting customer support or responding to surveys.
  • Device and usage information: IP address, browser type, operating system, device identifiers, referring URLs, pages visited, time spent, and clickstream data.
  • Behavioral and session data: mouse movements, clicks, scrolls, and session recordings captured by analytics and session replay tools (see Cookie Policy). Sensitive fields such as payment information are masked.
  • Marketing data: email engagement metrics (opens, clicks), advertising identifiers, and inferences about your preferences.
  • Inferences: derived data about your preferences, interests, and likely future purchases.

We do not knowingly collect sensitive personal information such as Social Security numbers, government IDs, precise geolocation, biometric data, or information about health, religion, or sexual orientation.

2. Sources of Personal Information

We collect personal information from:

  • You directly, when you create an account, place an order, contact us, or sign up for marketing.
  • Automatically, through cookies, pixels, SDKs, and similar tracking technologies when you use the Services.
  • Service providers, such as Shopify, payment processors, shipping carriers, analytics tools, and marketing platforms.
  • Advertising partners, such as Meta and Google, that share audience and engagement data with us.

3. How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill orders, including payment, shipping, returns, and exchanges.
  • Create and manage your customer account.
  • Provide customer support and respond to inquiries.
  • Send transactional communications (order confirmations, shipping updates).
  • Send marketing emails and SMS messages (where you have opted in), including via Klaviyo and/or Mailchimp.
  • Personalize your shopping experience and recommend products.
  • Analyze website usage and improve our Services through analytics tools including Microsoft Clarity.
  • Show you advertisements on third-party platforms (including Meta and Google) based on your activity on our site and elsewhere.
  • Detect, prevent, and investigate fraud, security incidents, and unauthorized activity.
  • Comply with legal obligations, respond to lawful requests, and enforce our Terms of Service.

4. How We Share Your Personal Information

We share personal information with the following categories of recipients:

  • Shopify Inc., our e-commerce platform and host.
  • Payment processors (e.g., Shopify Payments, PayPal) to process transactions.
  • Shipping and fulfillment providers to deliver your orders.
  • Microsoft Corporation for behavioral analytics and session replay (Microsoft Clarity).
  • Meta Platforms, Inc. for advertising and audience measurement (Meta Pixel).
  • Google LLC for analytics and advertising (Google Analytics, Google Ads).
  • Klaviyo, Inc. and/or Mailchimp (Intuit Inc.) for email and SMS marketing.
  • Professional advisors such as lawyers, accountants, and auditors.
  • Government authorities and law enforcement, when required by law.
  • Successors in connection with a merger, acquisition, or sale of business assets.

We do not sell your personal information in exchange for money. However, under California and certain other state privacy laws, our use of advertising cookies and pixels (Meta Pixel, Google Ads) may be considered "sharing" or "selling" for cross-context behavioral advertising purposes. See "Your U.S. State Privacy Rights" below for how to opt out.

5. Cookies and Tracking Technologies

We and our service providers use cookies, pixels, and similar technologies to operate the Services, analyze usage, deliver advertising, and (for analytics and advertising) collect data about your activity over time and across third-party websites. For details on the specific cookies we use and how to manage your preferences, please see our Cookie Policy [link].

6. Email and SMS Marketing

If you sign up for marketing emails or SMS messages, we will send you promotional communications about our products, offers, and events. You can unsubscribe from emails at any time by clicking the "unsubscribe" link in any marketing email, or from SMS by replying STOP. We comply with the federal CAN-SPAM Act and applicable state laws governing electronic marketing communications.

7. Your U.S. State Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

  • Right to Know / Access: request the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: request that we delete personal information we have collected from you.
  • Right to Correct: request correction of inaccurate personal information.
  • Right to Data Portability: receive a copy of your personal information in a portable format.
  • Right to Opt Out of Sale / Sharing: opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising.
  • Right to Limit Use of Sensitive Personal Information (California): limit how we use sensitive personal information (note: we do not knowingly collect sensitive personal information).
  • Right to Non-Discrimination: we will not discriminate against you for exercising your rights.
  • Right to Appeal (Virginia, Colorado, Connecticut, Texas, Oregon, and others): appeal our decision regarding your request.

How to exercise your rights:

  • Email us at concierge.service@barberpisterzi.com with the subject line "Privacy Rights Request."
  • Use the "Do Not Sell or Share My Personal Information" link in the footer of our website.
  • Adjust your cookie preferences through the cookie banner on our website.

We will verify your identity before processing requests. You may also designate an authorized agent to submit requests on your behalf, subject to verification.

Global Privacy Control (GPC): We honor browser-based opt-out signals such as the Global Privacy Control (GPC) for visitors from California, Colorado, and Connecticut. When we detect a GPC signal, we treat it as a valid request to opt out of the sale and sharing of personal information for that browser.

8. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it. For California residents, we do not knowingly sell or share personal information of consumers under 16 without affirmative authorization.

9. Data Security

We use commercially reasonable technical, administrative, and physical safeguards to protect your personal information, including encryption in transit, access controls, and Shopify's PCI-compliant payment infrastructure. However, no security measure is perfect, and we cannot guarantee absolute security.

10. Data Retention

We retain your personal information for as long as needed to provide the Services and comply with legal obligations. General retention periods include:

  • Customer account and order data: duration of the customer relationship, plus up to 7 years for tax and accounting purposes.
  • Marketing data: until you unsubscribe or opt out.
  • Analytics data (Microsoft Clarity): session recordings up to 30 days; aggregated data up to 13 months.
  • Advertising data: per Meta and Google retention policies, typically up to 24 months.
  • Cookie consent records: 12 months.

11. International Data Transfers

We are based in Italy, and our service providers operate in the United States and other countries. By using the Services, you understand that your personal information may be transferred to, stored in, and processed in countries outside your state of residence, including Italy and the European Union.

12. Third-Party Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes will be notified as required by law.

14. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights:

IGART LLC dba PISTERZI ITALIAN GROOMING ART - 367 W. Broadway c/o Barber Pisterzi - 10012 New York NY - Email: concierge.service@barberpisterzi.com