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FAQ

FREQUENTLY ASKED QUESTIONS

YOU CAN REACH US THROUGH OUR CUSTOMER SERVICE BY SENDING AN EMAIL TO: CONCIERGE.SERVICE@BARBERPISTERZI.COM.

WE WILL MAKE SURE TO GET BACK TO YOU IN THE SHORTEST TIME POSSIBLE.

YOUR ORDER WILL BE SHIPPED IN OUR E-COMMERCE PACKAGING MADE WITH 100% RECYCLED PAPER. YOU COULD RE-USE IT OR DISPOSE OF IT IN THE APPROPRIATE SEPARATE WASTE BIN. THANK YOU!

YOU CAN FIND ALL THE INFORMATION AT THE RETURN AND REFUNDS PAGE.

CREATING AN ACCOUNT CAN PROVIDE SEVERAL BENEFITS INCLUDING BEING ABLE TO SAVE SHIPPING ADDRESSES AND PAYMENT METHODS FOR A FASTER CHECKOUT; MONITORING OF THE SHIPMENT STATUS, VIEW ORDER HISTORY, REPURCHASING A PRODUCT IN A SINGLE STEP, AND AUTOMATIC SUBSCRIPTION TO OUR NEWSLETTER.

TO GET DAILY UPDATES YOU CAN FOLLOW BARBER PISTERZI ITALIAN GROOMING ART ON INSTAGRAM AND FACEBOOK; OR SUBSCRIBE TO OUR NEWSLETTER THROUGH THE FORM ON OUR WEBSITE.

THE CREDIT CARD NUMBER YOU ENTER DURING THE PURCHASE PROCESS IS PROTECTED AND IS TRANSMITTED DIRECTLY TO THE BANK THAT MANAGES THE PAYMENT. THE PAYMENT IS PROCESSED ON A SECURE SERVER (SSL) WITH A 128-BIT ENCRYPTION KEY. WITHIN THIS SECURE SYSTEM, YOUR CREDIT CARD DETAILS ARE SENT DIRECTLY TO THE COMPETENT BANKING AUTHORITY THROUGH A SECURE ENCRYPTED CONNECTION. NO INDIVIDUAL WILL HAVE ACCESS TO YOUR CREDIT CARD DETAILS, NEITHER DURING NOR AFTER THE PURCHASE. THE ENABLED PAYMENT METHODS ARE: VISA, MASTER CARD, AMERICAN EXPRESS, PAYPAL, APPLE PAY, GOOGLE PAY, MAESTRO.

YOU CAN FIND ALL DETAILS AT OUR PRIVACY POLICY PAGE

ATELIER MILANO

IT IS POSSIBLE TO CANCEL AN APPOINTMENT 24 HOURS BEFORE BY CALLING 02.36728774 OR BY SENDING AN EMAIL TO MILANO@BARBERPISTERZI.COM

TO CHANGE TIME OR DAY 24 HOURS BEFORE, YOU CAN CALL OUR BARBERS DIRECTLY AT 02.36728774 AND THEY WILL BE HAPPY TO HELP YOU RESCHEDULE WHEN POSSIBLE.

ATELIER SOHO

IT IS POSSIBLE TO CANCEL AN APPOINTMENT 24 HOURS BEFORE.

ANY APPOINTMENT CANCELLED WITHOUT A 24-HOUR NOTICE WILL BE CHARGED 50% OF THE VALUE OF THE SERVICE TO THE CARD USED AT THE TIME OF BOOKING.

TO CHANGE DAY OR TIME 24 HOURS BEFORE, PLEASE SEND AN EMAIL TO: SOHO@BARBERPISTERZI.COM

ATELIER WALL STREET

IT IS POSSIBLE TO CANCEL AN APPOINTMENT 24 HOURS BEFORE.

ANY APPOINTMENT CANCELLED WITHOUT A 24-HOUR NOTICE WILL BE CHARGED 50% OF THE VALUE OF THE SERVICE TO THE CARD USED AT THE TIME OF BOOKING.

TO CHANGE DAY OR TIME 24 HOURS BEFORE, PLEASE SEND AN EMAIL TO: WALLSTREET@BARBERPISTERZI.COM